- How to Download the Full Tilt Poker app
- Getting Started on the Full Tilt Poker app
- Mobile Connection Issues
- More about the Full Tilt Poker app
- Mobile Playing Experience & App Features
- Mobile Poker Security
- Connection Issues
- Technical Information
- Contacting Mobile Support
How to Download the Full Tilt Poker app
Where and how can I get the Full Tilt Poker app?
The Full Tilt Poker app is available for iPhone®, iPad®, iPod touch®, and Android™ devices. You can download the Full Tilt Poker app for Apple® devices directly from the App Store℠ and for Android™ devices by visiting www.fulltilt.com on your mobile device.
Getting Started on the Full Tilt Poker app
What devices are supported?
The Full Tilt Poker app runs on iOS and Android™ devices. See below for details.
The Full Tilt Poker app will work on iOS 6.0 or higher for the following devices:
- iPhone® 3G S
- iPhone® 4
- iPad® 2
- iPad® mini
- iPod touch® 4th generation
- iPhone® 5
To find out what operating system is on your iPhone®, iPad® or iPod touch® please follow these steps:
- Select the 'Settings' button on the Home screen
- Select 'General'
- Go to 'About'
If you need to update your iOS, connect your device to your PC and update via iTunes®.
The Full Tilt Poker app will work on Android™ devices running Android™ 2.3 and above, with a minimum screen resolution of 800x480.
To find out which operating system is on your Android™ device, please follow these steps (or follow the device manufacturer's instructions):
- Select the 'Settings' button on the Home screen
- Go to 'About Phone'
- Select 'Software Information'
If you need to update your Android™ operating system, check for 'Software Updates' or follow the device manufacturer's instructions.
Does the Full Tilt Poker app work on iPad?
The Full Tilt Poker app will work on iPad but it is currently not optimized for iPad. You may encounter some layout issues. We are working to improve this.
Does the Full Tilt Poker app work on all Android™ devices?
No. The Full Tilt Poker app is designed only for mobile devices running Android™ 2.3 and above, with a minimum screen resolution of 800x480. Compatible devices include (but are not limited to):
- Samsung Galaxy
- Galaxy Nexus
- Motorola Droid RAZR
- HTC Sensation
- HTC Desire
- Sony Ericsson Xperia X10
- Sony Ericsson Xperia X13
- Acer Liquid A1
Yes, the Full Tilt Poker app is free to download and use. However, you may be charged by your mobile operator for data consumed while using the app.
Do I need a data plan or Wi-Fi connection (internet) to use the Full Tilt Poker app?
The Full Tilt Poker app requires you to have a data plan or Wi-Fi connection (internet) on your mobile device.
We recommend that you review your mobile operator contract details, or contact your mobile network provider to find out more about fees and your current data plan.
Mobile Connection Issues
I cannot connect to the internet, what should I do?
Please follow the troubleshooting steps below:
Airplane Mode Off: Make sure that the "Airplane Mode" is turned off by going to 'Settings' > 'Airplane Mode'.
Internet Connection: Check that you have a connection to the Internet. To do this, determine if you have one of the following icons at the top of your screen:
|Cellular data network (UMTS/EV-DO)|
|Cellular data network (EDGE for GSM models only)|
|Cellular data network (GPRS/1xRTT)|
Your device will display the Wi-Fi icon, or one of the cellular data network icons, if your device has an active network connection.
If you are using Wi-Fi, you won't see a cellular data network indicator unless you turn off Wi-Fi.
Restart: The next step is to restart your iOS or Android™ device.
iOS devices: Press and hold both the 'Home' and 'Sleep' buttons at the same time. A slider will appear –continue to hold the buttons and the screen will go blank. Continue holding until the Apple® logo appears and the device begins to restart.
Android™ devices: Use the 'Restart' function on your device if available (this can be found on the 'Power options' menu, which can be accessed by holding down the power button), or simply power off the device and then turn it back on.
Check for updates: If the connection problem continues after restarting, check if you are using the latest version of the Full Tilt Poker app. To update the Full Tilt Poker app on your iOS or Android™ device, see below.
iOS devices: Visit the App Store℠ on your device and select 'Update' at the bottom right hand corner. If your Full Tilt Poker app appears here, click on it and simply follow the instructions.
Android™ devices: You can download the latest Full Tilt Poker app for Android™ devices by visiting www.fulltilt.com on your mobile device.
Reinstall Application: If all the above fails, follow these instructions to reinstall the application on your device.
To back-up the application data, connect your device to your computer and sync with iTunes®. See here for more.
Once the sync is complete, touch and hold the Full Tilt Poker icon on the Home screen until the icons start to move.
Press the "x" on the corner of the Full Tilt Poker icon.
Press 'Delete' to remove the application and all of its data from your device.
Press the 'Home' button to lock the Home screen icons in place.
Reinstall the Full Tilt Poker app. To do this, sync the device with iTunes®.
To back-up the application data, connect your device to your computer and follow the device manufacturer's instructions to perform a sync.
Once the sync is complete, go to 'Settings' > 'Applications' > 'Manage Applications'. Select the Full Tilt Poker app and follow the instructions to 'Uninstall'.
Reinstall the Full Tilt Poker app. To do this, download the Full Tilt Poker app again using the methods provided on this site.
Contact support: If the problem continues, please contact firstname.lastname@example.org with a detailed report about your connection problem, including any error messages you receive, what mobile device you are using, and what iOS or Android™ operating system you are running.
More about the Full Tilt Poker app
How do I create an account or register to play using the Full Tilt Poker app?
To play using the Full Tilt Poker app, you will need a Full Tilt Poker account or Guest Account.
If you already have an account but cannot remember your log in details, please email email@example.com with your full name and address, as well as your Full Tilt Poker User ID, and we will help you get back in the game.
Whenever possible, you should email us using the email address which has been registered and validated on your Full Tilt Poker account. This allows us to access your account information and give you the most accurate response.
Please note that if you already have a Full Tilt Poker account, you will need to use that account to play from the mobile application. You cannot create a new account.
If you do not have a Full Tilt Poker account, you can create one directly with the Full Tilt Poker app. Simply tap the 'Create New Account' button when it displays and follow the steps.
You can also create a Full Tilt Poker account using the desktop Full Tilt Poker game software. To do this, please visit http://www.fulltilt.com from your computer.
Alternatively, you can create a Full Tilt Poker guest account by tapping ‘Guest Account (Play Chips)’ when prompted to log in. A guest account allows you to explore the Full Tilt Poker app and try our play-money games. You can upgrade to a Full Tilt Poker account at any stage.
What connection do I need to use the Full Tilt Poker app?
You can play on the Full Tilt Poker app using a Wi-Fi, 3G or 4G connection. However, we recommend using a Wi-Fi connection whenever possible.
Where can I play?
Once you have a registered Full Tilt Poker account, you can play on the Full Tilt Poker app from all jurisdictions.
Can I play poker for real money with the Full Tilt Poker app?
Yes, you can play poker for real money on the Full Tilt Poker app if you are within an authorized jurisdiction. You can also practice your skills with play money games in all jurisdictions.
What poker games can I play with the Full Tilt Poker app?
You can currently play a variety of different poker games, with additional games to be added on a regular basis.
How many tables can I play?
You can currently play only one table at a time.
What languages is the Full Tilt Poker app available in?
The Full Tilt Poker app is available in the following languages:
Note: The language of the app will default to the language of the OS on the device.
Mobile Playing Experience & App Features
Can I deposit real money using the Full Tilt Poker app?
Can I withdraw real money using the Full Tilt Poker app?
Why do I get asked for my location?
This is required by the regulations under which we operate.
Are the games available on the Full Tilt Poker app the same as those available on the computer-based software?
Yes, the games currently available on the Full Tilt Poker app are the same as those available on the computer based software, with access to additional games added on a regular basis. When playing in the Full Tilt Poker app, you will be playing with the same pool of players as those using their computer.
Can Customer Support reply to an email address other than my Full Tilt Poker registered email address?
No. Full Tilt Poker policy states that we can only provide account information to the account's registered email address.
Can I change my Full Tilt Poker registered email address using the Full Tilt Poker app?
Yes, you can change your Full Tilt Poker account registered email address. To do so, log in and select 'Options' > 'Change E-mail Address' and follow the instructions given.
Can I multi-table?
No. Currently you can play one table at a time on all mobile devices.
Can I request hand histories of the hands I have played?
If you wish to request a transcript of your hand histories, you will need to email Customer Support at firstname.lastname@example.org and request this information. To view the hand history of hands played within your current session, simply go to 'Account' > 'Last Hand History' on your device.
Can I continue playing my game if I switch from one device to another? How do I switch from computer to mobile or from mobile to computer?
To switch between devices, simply log out from one device and then log in using the other. Please note that you can only be logged into your Full Tilt Poker account from one device at any given time.
Mobile Poker Security
My mobile device was stolen – do I need to block my Full Tilt Poker account?
Please email email@example.com as soon as possible from your registered Full Tilt Poker email address, providing your name and User ID and any relevant details you can supply.
How secure is playing with the Full Tilt Poker app?
All communications between our software running on players' computers/mobile devices and our servers is encrypted.
For more information about our security features, visit the Full Tilt Poker Security page.
Will I experience lag or disconnections while using the Full Tilt Poker app on my mobile device?
The internet is a peer-to-peer network, which means that information flowing between your computer or mobile device and the game server must pass through several 'peer' machines (8 to 24 or more). These machines do not belong to Full Tilt Poker or your internet service provider (ISP), but your connection depends on them. If any of these peer machines is having trouble, you may experience a temporary lag or disconnect.
Your email and certain sites may continue to function when there is a brief Full Tilt Poker connectivity problem. That's because some sites may have a shorter or different network path to your device than Full Tilt Poker does.
Also note that it can take your mobile device up to 90 seconds to reconnect when switching between a 3G and Wi-Fi connection. During that time, you will be disconnected from the server if you are logged in. Therefore, we strongly recommend that you sit out from any tables before switching networks.
What happens if I answer a phone call while using the Full Tilt Poker app or press the Home button to send the Full Tilt Poker app to the background?
Answering a phone call will send the Full Tilt Poker app to the background. If you answered a phone call and wish to return to the game, you will need to manually restart the Full Tilt Poker app. Any time the application is sent to the background, this action will sit you out automatically at the tables. If you are currently in a hand then your hand will automatically be checked or folded if there is a bet in front of you. For this reason, it is strongly encouraged not to exit the Full Tilt Poker app while in a hand at the table.
If you don't return to the Full Tilt Poker app for 10 minutes, you will be logged out due to inactivity.
Which connection is better, Wi-Fi, 3G or 4G?
In any circumstance where you have reliable Wi-Fi, using it should provide a much more stable connection than a 3G or 4G connection. If you are on the move, using 3G or 4G access is more appropriate. However, 3G or 4G signals may drop if you are travelling away from metropolitan areas and you may be charged fees by your 3G or 4G service provider for the amount of data you use.
To enable the Wi-Fi connection, go to 'Settings' > 'Wi-Fi' on your Apple device, or 'Settings' > 'Wireless & networks' > 'Wi-Fi' on your Android™ and turn on the connection.
Contacting Mobile Support
Where can I send feedback or suggestions?
We really appreciate the time players put into providing us with feedback and suggestions to improve our products. Please send your feedback about the Full Tilt Poker app to firstname.lastname@example.org and we will be more than happy to review it.