Software Upgrade FAQ

Stars Account update and software upgrade FAQs

On May 17, 2016, we migrated the Full Tilt brand to the PokerStars platform. That means you now have one account for Full Tilt, PokerStars and BetStars, as applicable in your jurisdiction. You also have more choice when it comes to promotions and games and there are more players to compete against. Click here for a step-by-step guide to upgrading your account, and check out these FAQs for more information.

What you need to know before the account update and software upgrade

When will I be able to update my account? What is my new Stars Account? How do I create my new account? Can I keep my Full Tilt username? I have a Guest Account – can I update my account? Why run the Full Tilt brand on the PokerStars platform? Will I be able to access my account history via the new Full Tilt software after the upgrade?

How the software upgrade and account update works

Why do I need to update my account? How do I update my account via the desktop app? Can I update my account via the Full Tilt mobile app? What if I forget my Full Tilt password? Can I update my account via PokerStars software? How will the value of my account assets be transferred? What is a StarsCoin? When will my assets be credited to my new account? Are my funds secured and segregated in my new account? Will I have any issues updating my account if I have a pending withdrawal? Will I have to add my banking details again? I have self-excluded myself from play at Full Tilt. Can I update my account? My PokerStars account is currently self-excluded, but my Full Tilt account is not. What will happen after I update? I have different self-imposed limits set on my PokerStars and my Full Tilt account. What will happen after I update? My account is closed on PokerStars but not on Full Tilt. Will my account now be closed on Full Tilt? I am resident of Italy, can I update my account? I am a resident of the United States. What will happen to my Full Tilt Points (FTPs)? What happens if I don’t want to update my account? What if I experience any difficulties?

After the software upgrade and account update

Are there now shared player pools between PokerStars and Full Tilt games? Are the same poker games available? Will the Full Tilt tournament schedule change? Are casino games available via the desktop and mobile app? Is casino available via the website? Can I keep my Full Tilt avatar? Will I be able to upload my own avatar? Can I use my Full Tilt avatar when I play via PokerStars? What is Full Tilt’s rewards program, following the software upgrade? How will my VIP status be calculated? What if I already have a VIP Club status on PokerStars? What happens to The Deal Jackpot? What will happen to my Weekly Windfall Flip Freeroll tickets? Is there any way to access the old Full Tilt software?